CONDITIONS:
- Item must be in marketable condition (all tags still attached, unwashed & unworn).
- The packaging must be in good condition.
- Item must be returned including the following: box/packaging, any accessories included with the item and receipt.
- Final Sale items are not able to be returned or exchanged unless faulty.
- Purchases must be returned and exchanged within 14 days of your order delivery.
- Items can only be exchanged once per order.
- If Above Conditions are met, kindly read details below to request for an Exchange or Replacement.
NON-RETURNABLE
- Shipping and handling cost involved in exchanging/returning will be shoulder by the customer.
- Exchange of items is not allowed in the retail/physical stores.
PROCEDURE FOR RETURNING / EXCHANGING THE ITEM
- Notify our Customer Service Team for return online purchase within 14 days of your order delivery. Specify the reason for returning the item/s and the color and/or size of replacement via Live Chat or Line Official Account: @rockfishth
- If Return Acceptance conditions are met, Customer Service Team will immediately advise the customer to send back the item to the standard return address.
APPROVED EXCHANGING
Our team will take 14 business days to process your exchange upon receipt of your item. If Exchange Acceptance conditions are met, a replacement product will be shipped to your customer's address.
APPROVED RETURNS
Our team will take 15-30 business days to process your return upon receipt of your item. Refunds may take around 30 days after approved by adding it back to your original method of payment within 15-30 days.
1. Bank Transfers: Refunds initiated via bank transfers will take 15-30 business days to be processed and credited to the account specified in your return request.
2. Credit/Debit Card Refunds: Refunds processed through credit or debit cards will take 15-30 business days, depending on the card-issuing bank.
3. Invoice Payments: Refunds for payments made through invoices will be processed within 15-30 business days, subject to the policies of the respective bank involved.
CONDITIONS:
- Item must be in marketable condition (all tags still attached, unwashed & unworn).
- The packaging must be in good condition.
- Item must be returned including the following: box/packaging, any accessories included with the item and receipt.
- Final Sale items are not able to be returned or exchanged unless faulty.
- Purchases must be returned and exchanged within 14 days of your order delivery.
- Items can only be exchanged once per order.
- If Above Conditions are met, kindly read details below to request for an Exchange or Replacement.
NON-RETURNABLE
- Shipping and handling cost involved in exchanging/returning will be shoulder by the customer.
- Exchange of items is not allowed in the retail/physical stores.
PROCEDURE FOR RETURNING / EXCHANGING THE ITEM
- Notify our Customer Service Team for return online purchase within 14 days of your order delivery. Specify the reason for returning the item/s and the color and/or size of replacement via Live Chat or Line Official Account: @rockfishth
- If Return Acceptance conditions are met, Customer Service Team will immediately advise the customer to send back the item to the standard return address.
APPROVED EXCHANGING
Our team will take 14 business days to process your exchange upon receipt of your item. If Exchange Acceptance conditions are met, a replacement product will be shipped to your customer's address.
APPROVED RETURNS
Our team will take 15-30 business days to process your return upon receipt of your item. Refunds may take around 30 days after approved by adding it back to your original method of payment within 15-30 days.
1. Bank Transfers: Refunds initiated via bank transfers will take 15-30 business days to be processed and credited to the account specified in your return request.
2. Credit/Debit Card Refunds: Refunds processed through credit or debit cards will take 15-30 business days, depending on the card-issuing bank.
3. Invoice Payments: Refunds for payments made through invoices will be processed within 15-30 business days, subject to the policies of the respective bank involved.
CONDITIONS:
- Item must be in marketable condition (all tags still attached, unwashed & unworn).
- The packaging must be in good condition.
- Item must be returned including the following: box/packaging, any accessories included with the item and receipt.
- Final Sale items are not able to be returned or exchanged unless faulty.
- Purchases must be returned and exchanged within 14 days of your order delivery.
- Items can only be exchanged once per order.
- If Above Conditions are met, kindly read details below to request for an Exchange or Replacement.
NON-RETURNABLE
- Shipping and handling cost involved in exchanging/returning will be shoulder by the customer.
- Exchange of items is not allowed in the retail/physical stores.
PROCEDURE FOR RETURNING / EXCHANGING THE ITEM
- Notify our Customer Service Team for return online purchase within 14 days of your order delivery. Specify the reason for returning the item/s and the color and/or size of replacement via Live Chat or Line Official Account: @rockfishth
- If Return Acceptance conditions are met, Customer Service Team will immediately advise the customer to send back the item to the standard return address.
APPROVED EXCHANGING
Our team will take 14 business days to process your exchange upon receipt of your item. If Exchange Acceptance conditions are met, a replacement product will be shipped to your customer's address.
APPROVED RETURNS
Our team will take 15-30 business days to process your return upon receipt of your item. Refunds may take around 30 days after approved by adding it back to your original method of payment within 15-30 days.
1. Bank Transfers: Refunds initiated via bank transfers will take 15-30 business days to be processed and credited to the account specified in your return request.
2. Credit/Debit Card Refunds: Refunds processed through credit or debit cards will take 15-30 business days, depending on the card-issuing bank.
3. Invoice Payments: Refunds for payments made through invoices will be processed within 15-30 business days, subject to the policies of the respective bank involved.
CONDITIONS:
- Item must be in marketable condition (all tags still attached, unwashed & unworn).
- The packaging must be in good condition.
- Item must be returned including the following: box/packaging, any accessories included with the item and receipt.
- Final Sale items are not able to be returned or exchanged unless faulty.
- Purchases must be returned and exchanged within 14 days of your order delivery.
- Items can only be exchanged once per order.
- If Above Conditions are met, kindly read details below to request for an Exchange or Replacement.
NON-RETURNABLE
- Shipping and handling cost involved in exchanging/returning will be shoulder by the customer.
- Exchange of items is not allowed in the retail/physical stores.
PROCEDURE FOR RETURNING / EXCHANGING THE ITEM
- Notify our Customer Service Team for return online purchase within 14 days of your order delivery. Specify the reason for returning the item/s and the color and/or size of replacement via Live Chat or Line Official Account: @rockfishth
- If Return Acceptance conditions are met, Customer Service Team will immediately advise the customer to send back the item to the standard return address.
APPROVED EXCHANGING
Our team will take 14 business days to process your exchange upon receipt of your item. If Exchange Acceptance conditions are met, a replacement product will be shipped to your customer's address.
APPROVED RETURNS
Our team will take 15-30 business days to process your return upon receipt of your item. Refunds may take around 30 days after approved by adding it back to your original method of payment within 15-30 days.
1. Bank Transfers: Refunds initiated via bank transfers will take 15-30 business days to be processed and credited to the account specified in your return request.
2. Credit/Debit Card Refunds: Refunds processed through credit or debit cards will take 15-30 business days, depending on the card-issuing bank.
3. Invoice Payments: Refunds for payments made through invoices will be processed within 15-30 business days, subject to the policies of the respective bank involved.
